Volunteer Software

The Vendor is required to provide to gather marketplace information from companies that can provide cloud-based volunteer software.
- The software capabilities should include at minimum volunteer recruitment and onboarding, scheduling and shift management, communication tools, time tracking & reporting, volunteer profiles and data management.
- This legacy system is primarily used to track volunteer hours and to reduce reliance on paper-based processes for recording and managing volunteer data.
- The new system must include hourly tracking and centralized volunteer records and also include modern features, improved scalability, enhanced user accessibility, and robust data security. 
- The ideal solution will support a more efficient, flexible, and user-friendly experience for both City staff and volunteers, while aligning with the City's strategic priorities around digital transformation, data integrity, and privacy compliance.
- Provide Information On:
•    Company background including years in operation, ownership, size, stability, and experience with nonprofits or public-sector clients
•    Product overview including high-level description of the volunteer software, cloud architecture (SaaS, hybrid, hosted), target industries or client types
•    Core features and functionality including volunteer scheduling and tracking, recruitment and onboarding tools, communication capabilities
•    User access and roles including admin, volunteer, supervisor roles, self-service capabilities, role-based access control
•    Integration capabilities including APIS or available integrations (e.g., with HR/payroll, form builder, background check services), single sign-on (SSO) or identity management, mobile compatibility (iOS, android apps)
•    Data security and privacy including compliance e.g., personal information protection and electronic documents act (PIPEDA), freedom of information and protection of privacy act (FIPPA) and municipal freedom of information and protection of privacy act (MFIPPA), data encryption, access controls, backup and disaster recovery policies
•    Implementation and support including onboarding process and average implementation timelines, training resources for admins and volunteers,
•    Support availability (live chat, phone, email) and any service level agreements (SLAS) 
•    Scalability and customization including ability to scale to multiple sites, regions, or programs, configurable fields, forms, workflows
•    Reporting and analytics including pre-built and custom reporting, export formats (excel, pdf, csv), dashboard functionality.