IT Service Management Software

The vendor is required to provide IT service management software system to support 600 users with 15 IT service agents.
- High level service
•    Incident management
•    Request management
•    Problem management
•    Workflow development
•    Service catalogs
•    FAQ and knowledge management
•    IT asset management
•    CMDB
•    Reporting and analytics
•    Automations, integrations, and customization
•    Employee onboarding and offboarding workflows
•    IT service request bundling
- High level system
•    Single sign-on ability
•    Cloud or on-premises solution
•    User-friendly highly responsive web user interface.