Workforce Exchange System

The Vendor is required to provide interested in technologies, capabilities, and service models, including AI-powered solutions that can enhance standard operations and automation.
- Provides document management capabilities for the upload and storage of electronic documents and signatures.
- Employment services are delivered both in-person and online.
- Program oversight, report development, and system support federal reporting and performance management
- Ongoing technical assistance and guidance to the reporting and performance staff in the 13 local workforce development areas.
- Identify required fields with a red asterisk and prevent data entry into restricted data fields.
- Allow user navigation via mouse clicks, hyperlinking, tab keystrokes, and marking checkboxes with the space bar.
- Provide a secure login for authorized users with specific user roles and permissions in line with applicable data security policies.
- Protect the privacy of SSNs in the system.
- Accommodate the storage of all current data, archived data, and growth capacity for future data.
- Provide the rollback of data added by file import.
- Use a common intake that will have the ability to pre-populate common data fields based on an interface with agency-determined external systems including any division System.
- Provide system context-sensitive help, role-specific help, online and email-based help, live chat and maintain a knowledge base of help topics.
- Archive data in compliance with applicable federal (precedence) and state policies.
- Include standard role and permissions, including the Statewide Administrator role, provider administrator role, and data entry operator role.
- Maintain logging for events such as data and record changes by the user at a minimum.
- Include help desk and customer support management.
- Provide the development and tracking of locally funded programs.
- Include a fully functional job search feature so that job seekers with limited computer keyboarding skills can easily search for suitable jobs in a self-service or staff-assisted environment.
- Conduct individual searches based on multiple criteria, SSN, demographics, resume, skills, program participation, etc.
- Perform searches for training vendors based on multiple FEIN, location, courses offered, institution status, etc.
- Conduct Employer searches based on multiple criteria, FEIN, Job Order Number, Staff Contacts, services provided, etc.
- Indicate skill gaps where the job seeker does not match jobs and provide suggestions to allow the job seeker to improve their needed skills and to ensure that their profile accurately contains all the most current information.
- Provide integrated Labor Market Information to staff and public users.
- Support, track and report registered apprenticeships.
- Upload and scan documents to customer records, label/tag documents, print and search for related documents.
- Provide an online orientation for claimants and record views as a service.
- Include Single Sign-On (SSO) integration with division Systems.
- Automatically import, rank, and schedule claimants for various re-employment workshops.
- Provide the ability for staff to create, save, and execute reports from real-time data and integrate reporting functionality with other system functions as needed.
- Allow users to enter individual, employer, provider or case demographic and assessment data, and provide reports on outcomes at the program, and state level.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: November 13, 2025