Tax Collection and Administration Software

The Vendor is required to provide a comprehensive tax collection and administration software.
- System should support existing City rules and accounts while enhancing customer service capabilities and improving staff productivity.
- Goals for New Solution: A System that will meet the City’s current and future needs while addressing the limitations of the existing system.
•    Enhance Operational Efficiency: Streamline tax collection and administration processes and reduce manual intervention through automation and improved workflows.
•    Improve Customer Service: Provide tools to enhance customer engagement, such as an intuitive customer web portal for online payments and account management.
•    Ensure Scalability: Support organizational growth with a solution capable of handling increased customer accounts and expanded services.
•    Leverage Modern Technology: Utilize advanced technology, real-time reporting, and mobile compatibility to improve system performance and usability.
•    Increase Staff Productivity: Provide staff with user-friendly tools and interfaces to perform their roles efficiently and effectively.
•    Strengthen Data Security: Ensure the solution adheres to modern cybersecurity standards to protect sensitive customer and financial data.
•    Facilitate Integration: Seamlessly integrate with existing and future systems, such as Tyler Technologies, Department Sales and Use Tax System (SUTS), and the City’s Banking Systems.
•    Enhance Reporting and Analytics: Provide robust reporting tools to enable data driven decision-making and regulatory compliance.
•    Minimize Total Cost of Ownership (TCO): Deliver a cost-effective solution with transparent pricing for implementation, maintenance, and ongoing support.
- Seamless integration with all aspects of the City’s tax collection and administration service including:
•    Maintain Sales and Use License accounts with designation of type of business including in-city, out of city, and temporary or special event.
•    Support multiple tax types (sales, use, bag, accommodation, telecom)
•    Generate customer bill and escalating collection processes
•    Allow third-party filers to be granted access to accounts, allowing them to file returns.
•    Payment processing, including a free ACH filing option for customers
•    Enhanced Customer web portal functionality.
•    Customer communication through web portal, with the ability for alerts of notifications to be sent via text or email.
•    Tyler Technologies software integration for general ledger imports
- IT Functional Requirements:
•    Provide or describe a typical release plan for new software releases. This plan should address customer communications, code release and transmittal, customer support under a service agreement, typical release implementation and impacted system availability, implementation instructions, and typical back out recommendations.
•    If third-party licenses are necessary to access the proposed software (e.g., Microsoft SQL Client Access Licenses), please specify. Include any costs associated with third-party licensing in the proposal.
•    System provides the ability for an administrator to easily set-up, define and manage users and their access levels.
•    System provides robust auditing tools with details regarding each system update.
•    System provides the ability to identify and track transactions that have been changed through the database.
- Customer web portal – Fully integrated, real-time customer web portal for online payments, account management, and enhanced customer engagement.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: December 15, 2025