International Tuition and Fee Payment Solution

The Vendor is required to provide and manage a free, secure web-based tuition and fee payment service (bank transfers, debit/credit card) for our international students that also includes offering a competitive rate of exchange.
- This web-based service should receive payments and process outgoing payments (refunds) to the student.
- The solution must be integrated with TouchNet Information Systems.
- Provide to quickly and accurately receive tuition and fee payments from our international students, to minimize the time and processing costs associated with reconciling payments, to promptly issue international refunds, and to simplify the payment process for the student.
- Student Deliverables:
•    A secure, convenient online payment portal via the eBill services provided by TouchNet Information Services.
•    Student payments within their own country and preferred currency.
•    Payment ceiling to prevent overpayment.
•    Work with our Authorized Users, stored in TouchNet, in gaining access to make payments in the local currency.
•    Live exchange rates and rate matching to provide the best rate for students at point of initiating payment.
•    24/7 multilingual customer support (phone, email, chat, WeChat, Skype, SMS/text alerts).
•    Payment tracking, confirmation and notifications by email, SMS/text alerts
•    ADA compliant
- Services include:
•    Secure web-based platform. Reliable and secure hardware and software applications.
•    PCI compliant.
•    Ability to store a payment method for use with TouchNet payment plans.
•    Ability to post deposits as well as “standard” payments.
•    Minimal to no cost (transaction, processing, implementation for future patches or releases, yearly) to the college.
•    Payments received daily, for payments made in the prior 24 hours, by the college.
•    Automatic conversion from foreign currents to country dollars.
•    Student id and a generated payment id to be included on the payment form when transferred to the college.
•    Dashboard for tracking payments from initiation to delivery using student name, student id, transaction date, etc.….
•    Ability to generate reports with various parameters (i.e. Student id, transaction dates, country).
•    Historical data files for payments and refunds.
•    Ability to process total and or partial refunds to international students with confirmation to payer and payee.
•    Minimal to no transactions fees for tuition refunds issued to international students.
•    Provide product marketing at no cost.
•    24/7 customer and technical support.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: December 08, 2025