Emergency Medical Services System

The vendor required to provide emergency medical services (EMS) system performance, identify opportunities for improved operational efficiency and resource utilization, and provide evidence-based recommendations for sustainable service delivery models that maximize both clinical outcomes and revenue capture.
- This engagement requires expertise in rural and frontier EMS deployment modeling, revenue cycle optimization, alternative care delivery systems, and workforce development strategies.
1. Data collection and analysis
•    Review of historical call volume data, response time data, transport statistics, and unit hour utilization (minimum five-year trend analysis) 
•    Analysis of call concurrency patterns, geographic distribution, time-of-day demand, and seasonal variations 
•    Assessment of current payer mix, billing and collection rates, and revenue cycle performance
•    CAD and dispatch data analysis to evaluate tiered response feasibility and acuity-based deployment strategies 
•    Hospital turnaround time analysis and impact on system availability
- Stakeholder engagement
•    Interviews with des leadership, EMS supervisors, and field personnel 
•    Coordination with medical direction and quality assurance personnel 
•    Consultation with finance and billing staff 
•    Engagement with hospital partners, primary care providers, and community health organizations as appropriate
- Benchmarking and best practices research
•    Comparative analysis with peer frontier and rural EMS systems 
•    Review of national standards and guidelines. 
•    Case study review of successful deployment model innovations and mobile integrated healthcare (MIH) programs in comparable jurisdictions
- Financial modeling
•    Personnel costs (wages, benefits, overtime projections)
•    Capital equipment requirements and replacement cycles
•    Operating costs (fuel, maintenance, supplies, technology)
•    Projected revenue impacts based on current payer mix and proposed rate adjustments
•    Net cost-benefit analysis for each deployment scenario
- Strategic recommendations
•    Prioritized recommendations for deployment model modifications with clear rationale
•    Phased implementation timeline with milestones and critical success factors
•    Performance benchmarks and key performance indicators (KPIS) for ongoing monitoring
•    Revenue enhancement strategies with projected financial impact
•    Staffing model recommendations (full-time and on-call ratios, shift configurations, supervisory structure)
•    Capital equipment and facility improvement recommendations.
- Budget: $95,000

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: December 10, 2025