EHR Privacy Monitoring Software

The Vendor is required to provide to build a proactive, analytics-driven privacy monitoring program that enhances transparency, embeds automated risk identification into workflows, and elevates HIPAA compliance maturity.
- The system will serve Compliance teams, all Epic users, and patients whose PHI must be continuously protected across all clinic locations.
- Manual epic auditing is no longer sufficient or reasonable to detect unauthorized or anomalous access, posing regulatory and operational risks.
- Deliver an automated, real-time Epic privacy monitoring solution including analytics, alerting, configurations, integrations, training, and ongoing support. 
- The system must detect inappropriate access patterns, provide a compliance dashboard, and reduce manual audit burdens.
- Service:
•    Automated real-time monitoring of all Epic access events.
•    Detection of unauthorized or anomalous access using rules or machine learning.
•    Centralized compliance dashboard with alerts and risk scoring.
•    Epic interface configuration, testing, and validation.
•    Training for Compliance teams with full documentation.
•    Ongoing technical support and optimization
- Task:
•    Conduct discovery sessions with Compliance, CH IT, and Epic teams.
•    Configure and deploy Epic interfaces for monitoring.
•    Develop detection models and rulesets.
•    Build and customize the compliance dashboard.
•    Perform system testing and validation using inappropriate access simulation.
•    Train end users and administrators.
•    Deliver all required documentation.
•    Provide post-go-live support.
•    Provide updates for regulatory changes and EHR upgrades.
•    Define Uptime requirements, response times and vendor support service level agreements.