Cloud Hosting Services

The Vendor is required to provide a comprehensive managed cloud hosting service (Infrastructure-as-a-Service or “IaaS”) for maintaining agency existing private cloud datacenter environment.
- This cloud hosting solution to ensure:
•    Minimum 99.99% uptime availability;
•    Proactive infrastructure monitoring and management;
•    Secure hosting aligned with SOC 2 Type II datacenter controls;
•    Disaster recovery readiness;
•    Compliance with state regulatory and data protection requirements;
•    Secure connectivity to agency offices and remote users;
- Environment Configuration and Setup
•    Configure and provision the renewed private cloud environment;
•    Maintain VMware-based infrastructure or equivalent virtualization platform;
•    Ensure SOC 2 Type II compliant datacenter controls;
•    Support required computing, storage, and networking specifications;
- Migration Services
•    Downtime minimization strategy;
•    Rollback procedures;
•    Validation and testing plan;
•    Ensure zero data loss during migration;
- Disaster Recovery and Business Continuity
•    Implement disaster recovery solution with defined RTO and RPO;
•    Provide secondary site capability for failover;
•    Include firewall-based rerouting of traffic between primary and DR sites;
•    Conduct annual DR testing with documented results;
- Current Environment Specifications
•    38 Virtual Machines;
•    25 Windows;
•    13 Linux;
•    150 vCPU;
•    350 GB RAM;
•    19 TB Storage;
•    600 IOPS per TB;
•    VMware-based;
•    SOC 2 compliant datacenter controls;
- Scheduled Maintenance Windows
•    Maintenance must be performed outside standard agency business hours unless otherwise approved;
•    Advance notice required: Minimum 7 calendar days;
•    Emergency maintenance notice: Minimum 2 hours;
•    Total scheduled maintenance may not exceed 4 hours per month.