Maximo Application Suite, Application Hosting, Development, And Support Services

The Vendor is required to provide on-call task order-based consulting services to support and enhance aviation’s IBM maximo application suite (“MAS”) environments on an as-needed basis.
- Divided into 3 components:
•    Hosting / MAS as a Service (MaaS)
•    Development, Configuration, and Enhancements
•    Support and Operational Services
- Currently serves as a mission-critical operational system supporting:
•    Facilities and Airport Operations work order and job control management, and
•    Receiving and warehouse inventory management that directly enables maintenance and operational activities.
- MAS also provides robust asset management capabilities, Aviation’s long-term asset management strategy remains under evaluation. Accordingly, Applicants must support current operational use cases as primary objectives, while ensuring that configurations, data practices, and integrations do not preclude future expansion of MAS capabilities or integration with other enterprise asset or inventory systems.
- MAS Engagement
•    Prioritize operational effectiveness for Facilities, Operations, and warehouse staff
•    Favor configuration-first and MAS-supported approaches
•    Maintain upgrade readiness and vendor-neutral data practices
•    Avoid assumptions that MAS will serve as Aviation’s sole system of record for asset management
•    Ensure solutions remain portable, supportable, and adaptable as Aviation’s enterprise architecture evolves
- Hosting & MAS (Maximo as A Service (“MaaS”))
•    Support high availability, disaster recovery, and scalability appropriate for airport operations
•    Maintain all MAS components, operating systems, databases, and supporting infrastructure at supported and secure levels
•    Provide secure ingress/egress for Aviation users and integrated systems
•    Ensure Aviation retains full ownership and access to all data and configurations
- System Performance & Functionality Reviews
•    Improve performance and usability
•    Reduce customization and technical debt
•    Better align operational processes with MAS-native capabilities
•    Prepare for future adoption of analytics, health, and predictive modules
- Support and enhance Facilities work management within MAS, including:
•    Work Order Lifecycle Standardization
o    Define and configure consistent workflows for service requests and work orders, including intake, prioritization, assignment, execution, completion, and close-out.
•    Job Plans, Work Types, and Classification
o    Assist in developing standardized Facilities job plans, work types, and classifications aligned to Facilities disciplines and operational realities.
•    Prioritization and Operational Visibility
o    Configure prioritization models and dashboards that reflect safety, passenger impact, regulatory urgency, and operational criticality.
•    Data Quality for Future Asset Management
o    Improve consistency and structure of work order data to support reporting, analytics, and eventual asset-centric maintenance strategies.
•    Mobile Enablement
o    Ensure Facilities staff can effectively execute work using MAS Mobile, including offline capability and role-based access where required.
•    Reporting and Dashboards
o    Develop or configure role-based dashboards and reports that support Facilities supervisors and Airport Operations leadership.