Web Content and Mass Notification System

The Vendor is required to provide web content management system and mass notification system solution(s) that may be provided via cloud and SaaS, hosted, or on-premises deployment models. 
- Related services such as implementation, training, maintenance, on-going support and all other required services are included.
- The mass notification system may be proposed as an integrated component of the web content management system or as a stand-alone product.
- Requirement:
1. Web content management system (WCMS)
•    Intuitive user-friendly interface for customizable page creation and configuration for technical and nontechnical users
•    Reusable templates and modular content components
•    Multi-site capabilities supporting multiple branding configurations and domains and URLs
•    Centralized management of images, documents, and multimedia content
•    Role-based access controls with hierarchical approval workflows and navigation permissions
•    Multilingual content support with visitor language selection
•    Site-wide search functionality
•    Website-based notifications (e.g., banners, alerts, announcements, email subscriptions, RSS and push notifications)
•    Secure document publishing and sharing options for public access
•    Version control with audit history for content changes
•    Document and website accessibility evaluation, monitoring, and support tools
•    Content quality assurance tools (e.g., link validation, content review utilities)
•    Tracking, analytics and reporting capabilities (e.g., site traffic, usage and related statistics)
2. Mass notification system (MNS)
•    Rapid scalable notification distribution to varying audience sizes
•    Audience segmentation and targeted messaging capabilities
•    Two-way communication capabilities for response collection and feedback
•    Multi-channel delivery (voice, email, text/SMS, etc.) With scheduling and channel selection
•    Reusable message templates for common notification types
•    Multilingual messaging and translation capabilities
•    Delivery tracking, reporting, and recipient acknowledgment capabilities
•    Operational controls to cancel messages in progress and unsuccessful delivery management
•    Duplicate/\ and redundant contact record detection and resolution
•    Rich-content email delivery (html, attachments/links)
•    Messaging regulatory compliance, including opt-in and opt-out management
3. Technology requirements
•    Consistent, responsive user experience across all commonly used devices (desktop, tablet, mobile) and current versions of major browsers
•    Demonstrates reliable performance and availability under expected and peak usage
•    Accommodates growth in users, content volume, message volume, and system traffic
•    Deployed in a secure hosting environment aligned with industry standards
•    Integrates with other member systems, data sources, and third-party platforms through standard APIs or secure data exchange methods
•    Accessibility compliant (section 508, ADA, WCAG 2.1 aa or current version)
4. Security requirements
•    Supports secure authentication methods and administrative access controls to restrict system access to authorized users
•    Protects data using industry-standard encryption methods for data in transit and at rest
•    Provides audit logging of administrative actions and user activity
•    Includes data backup and disaster recovery capabilities designed to restore service and data following an outage or disruptive event
•    Maintains independent third-party assurance (e.g., SOC 2 type ii (SSAE 18) or equivalent)
•    Ensures member data remains the property of the member and the solution shall provide the ability to export all member data upon termination of services
5. Implementation, maintenance and support
•    Implementation and onboarding support, including configuration, data setup or migration and transition to operational use
•    Includes a service level agreement (SLA) establishing service availability expectations and performance commitments
•    Training options to support implementation and ongoing system use, delivered through multiple formats, (onsite, virtual, etc.)
•    24/7 self-service access to user tutorials, guides and on-line resources
•    Dependable and timely technical and customer support via phone, live chat or email, provided by qualified support staff
•    Ongoing routine maintenance, updates and enhancements to maintain system functionality, security, and performance
•    Notification of service interruptions and planned system updates that may impact system availability or user experience.