Endpoint Deployment Services

The Vendor is required to provide for the ICAT endpoint deployment services for the hospital.
- These improved spaces will prioritize the mental health and well-being of staff, patients and visitors, creating a positive workplace environment that will help attract and retain healthcare professionals.
- The hospital will also feature an Indigenous healing space and garden. With our Indigenous partners having provided input into the design, these spaces were incorporated to create culturally safe and welcoming areas for Indigenous Peoples.
- Equipment to be deployed is also checked from a quality assurance perspective. If there are warranty related issues with the equipment, the vendor manages warranty repair. Equipment for deployment is “staged” either at the vendor’s warehouse or on-site (depending on the equipment being deployed).
- Deployment/Installation:
•    Removal of all equipment packaging
•    Initial Equipment imaging and updates
•    Connection of the equipment to make the equipment available for use.
•    This may include:
o    Connection to the network
o    Connection to power source
o    Connection of peripheral devices to other equipment
o    Cable management
•    Deficiency Identification – Any issues relating to the vendor’s ability to deploy the equipment will be recorded and reported to the appropriate team.
•    Inventory Management – Vendor will be responsible for updating Inventory Management system as it relates to deployment of equipment.
•    Acceptance Testing – Acceptance testing is intended to confirm the equipment is not defective and is ready for use.
- Urgent Call – Urgent calls are considered the second highest priority call. SLA for Urgent level calls is 1-hour on-site response with resolution within 8 hours.
- After Hours Service Call – After hours calls will follow the SLA’s above depending on priority.