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A government agency in Iowa issued “Nurse Call System” (RFP). Solicitation SYS-4910 closed on May 8, 2026. Eligibility: Only for USA Organization. Submissions via Online Portal.
The Vendor is required to provide maintenance and support for nurse call system.
- Phone Support:
• Availability: 24/7/365 access to the current nurse call system for troubleshooting. Live answer or call back within 30-60 minutes.
• Standard Support: Monday–Friday, 8:00 AM – 5:00 PM for non-urgent configuration changes and inquiries.
- Remote Support:
• Diagnostics: Secure remote technical diagnostics and software patches/fixes. Technicians must initiate a remote session within 1-2 hours.
• Software Updates: Unlimited access to all software releases, including functional improvements and security updates, performed at least once annually.
- Tier 1 critical support:
• Definitions of tier 1 critical support.
o Complete failure of the onsite nurse call system.
o Widespread Segment Failure. Loss of functionality in an entire nursing unit rather than a single room.
• Tier 1 critical support technical diagnostics shall be conducted by secure remote support access, phone support or onsite within 1 hour.
- Onsite Support:
• Emergency Onsite: Fast response times within 4–24 hours depending on priority. provided by factory trained, certified technicians.
• Onsite Arrival: For issues that cannot be resolved remotely, a technician should be onsite within 4 hours for critical failures 24/7/365, regardless of holidays or weekends.
- Support Infrastructure
• Critical Spares: An inventory of essential hardware (e.g., power supplies, gateway modules, and room controllers) shall be available to be installed immediately for onsite tier 1 critical support.
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Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-4910) closed on May 8, 2026. See similar open RFPs below.
A government agency in Iowa. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Contract term: 1 year.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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