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Government in Alabama issued “Call System with Live Personnel Navigation” (RFI (Request For Information)). Solicitation SYS-5035 closed on May 13, 2026. Eligibility: Only for USA Organization. Submissions via Online Portal.
The Vendor is required to provide to design, implement, and operate a statewide call system that provides live-person response, intelligent routing, and navigation services for veterans, their families, and caregivers.
- Objectives
• Establish a single statewide access point ('no wrong door')
• Provide live call answering with minimal delay
• Enable intelligent routing and warm handoffs
• Support data collection and analytics for policy and operations
• Integrate with state, federal, and community-based services
- Requirement:
• Live call answering (not IVR-only)
• Intake, triage, and routing
• Case tracking and follow-up
• Integration with partner agencies
• Reporting and analytics
- Solution description
• Call handling model
• Call flow design
• Warm handoff capability
- Staffing model
• Staffing structure
• Training standards
• Quality assurance processes
- Technology platform
• Telephony system
• CRM and case management
• Omni channel capabilities
- Integration
• Microsoft ecosystem compatibility
• API capabilities
• External integrations.
No. This opportunity (SYS-5035) closed on May 13, 2026. See similar open RFPs below.
Government, Alabama.
Only for USA Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Questions and inquiries must be submitted by April 29, 2026.
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