Centralized Ticketing Platform Services

The Vendor is required to provide centralized ticketing platform services include, but is not limited to the selection, implementation, and ongoing support of a modern, scalable ticketing platform that operates as a centralized ticketing hub administered by aspen show tix at the wheeler (AST).
- Core system requirements
•    A centralized ticketing platform that supports a fully branded aspen show tix website and multiple branded points of entry for the wheeler opera house and participating partner organizations within the same system. 
•    Support for fundraising and donation functionality that allows multiple organizations to operate within a shared ticketing environment while maintaining secure, organization-specific access to donor data, donation activity, and reporting, even where ticket buyers may overlap across organizations. 
•    All required hardware for onsite and remote ticket sales, including:
o    Point of sale (POS) devices
o    Ticket scanners
o    Ticket printers
o    Encrypted credit card readers
•    Full administrative access for AST staff, including:
o    Event creation and configuration
o    Financial settings and settlements
o    Reporting and analytics
o    User roles and permissions
•    Robust financial and systems integration, including the ability to connect to the city of aspen’s oracle financial system, preferably via API 
•    Comprehensive implementation services, training, and ongoing customer support
- Online ticketing platform requirements
•    A fully branded interface utilizing AST assets, style sheets, and brand standards 
•    Event search and filtering functionality 
•    An intuitive, minimal step purchase path for patrons and internal sellers 
•    Compliance with ADA and WCAG 2.1 accessibility guidelines, including requirements outlined in state house bill 21-1110 
•    Mobile responsive design optimized for all devices 
•    Multiple ticket delivery options, including:
o    Mobile and digital tickets
o    Print at home tickets
o    Will call pickup
- Onsite and remote ticketing operations
•    AST operates a year-round box office at the wheeler opera house, as well as remote box offices at offsite venues and events. 
•    The system must support flexible, high volume onsite and remote operations. 
•    The platform must support simultaneous, concurrent operation by multiple organizations, allowing each organization’s staff to manage box office operations, events, and ticketing workflows under their own organizational identity while operating within a shared system administered by AST.
- Marketing, CRM, and reporting tools
•    Marketing automation tools
•    An integrated email marketing system
•    Robust reporting and analytics tools
•    Ability to share patron data, with appropriate permissions, with partner arts organizations
•    A centralized patron database, with AST serving as the data hub while maintaining appropriate data privacy controls for partner orgs and users.