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A government agency in British Columbia issued “Interactive Voice Response System” (RFI). Solicitation SYS-5311 closed on June 2, 2026. Eligibility: Only for Canada Organization. Submissions via Online Portal.
The Vendor is required to provide to obtain high-level market information on interactive voice response (IVR) systems that support customer support and service desk operations.
- IVR solution overview
• Provide a brief description of the solution, including whether it is a stand-alone telephony platform or part of a broader contact and call center system, typical customer support use cases, and general call volumes supported.
- Key capabilities (customer support focus)
• Inbound and outbound call handling (answer, hold, transfer, voicemail)
• Call routing (queues, IVR, routing by department, topic, or business hours)
• Agent status management and availability tracking
• Call recording and playback capabilities
• Basic reporting (e.g., call volumes, wait times, agent activity)
• Support for consistent performance in remote and hybrid work environments
• Callback feature – the ability for callers to request a return call
- Administration, integration & support
• Call flows, queues, and user configurations are managed, ability to integrate with existing systems (e.g., CRM platforms such as dynamics 365), typical implementation timeframe, and high-level ongoing support model.
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Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-5311) closed on June 2, 2026. See similar open RFPs below.
A government agency in British Columbia. The buyer's contact and submission details are in the solicitation documents.
Only for Canada Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Questions and inquiries must be submitted by May 26, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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