Ticketing Services

The Vendor is required to provide an exclusive, enterprise-level ticketing platform and related services for the agency.
- Key Objectives / Project Outcomes
• Identify and establish an exclusive primary ticketing partner whose systems and operational standards align with agency–managed venues.
• Deliver a seamless, user-friendly ticket purchasing and entry experience for patrons across all sales channels.
• Provide promoters with appropriate flexibility while maintaining centralized operational, reporting, and financial oversight.
• Ensure data security, regulatory compliance, transparent settlement practices, and robust reporting capabilities.
• Any web applications or web pages developed, maintained, or utilized under this Agreement for a local county government entity must comply with all applicable federal accessibility requirements. At a minimum, such deliverables shall conform to the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA.
- Ticketing Platform and Sales Channels
• Exclusive primary ticketing services for all ticketed events hosted at the Facility.
• Support for web-based, mobile, box office, phone, and on-site ticket sales.
• Ability to configure and manage reserved seating, general admission events, multi-day passes, packages, credentials, and special access products.
- Box Office and On-Site Operations
• Provision and integration of required ticketing hardware, scanning devices, access control systems, and box office applications.
• Support for reconciliation, settlement, auditing, and event-level financial reporting.
- Implementation and Training
• Assignment of a dedicated project and implementation manager.
• Full system configuration, testing, and readiness activities prior to the Facility opening.
• Comprehensive training programs for group operations staff, box office personnel, and authorized users.
- Reporting, Data Access, and Ownership
• Real-time and post-event reporting capabilities covering sales, attendance, revenue, fees, and customer behavior.
• Joint accessibility of all ticketing data by County and group.
• County and group shall retain ownership of all event, transaction, and patron data.
- Customer Service and Account Support
• Professional patron support services via phone, email, and digital channels.
• Dedicated account management and escalation pathways.
• System uptime, redundancy, and service-level commitments consistent with industry best practices and group standards.