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A government agency in California issued “Genesys Software Subscriptions and Application Support Services” (IFB). Solicitation SYS-5412 closed on May 29, 2026. Eligibility: Only for USA Organization. Submissions via Email.
The Vendor is required to provide to renew and procure various Genesys Software Subscriptions and Application Support Services (i.e. Professional Services).
- Collaborate with other agency product support suppliers (e.g., AT&T, Cisco, OpenText, Mindful) to resolve integration issues or problems between Genesys software and agency Cisco Voice over Internet Protocol (VoIP) infrastructure, Mindful and Qfiniti implementations.
- Investigate and diagnose all tickets opened and related to Genesys and will provide resolution to any code defects found within the originally developed application
- Available to support agency staff twenty-four (24) hours a day, seven (7) days a week, including state holidays.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-5412) closed on May 29, 2026. See similar open RFPs below.
A government agency in California. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Email. Follow the instructions in the solicitation documents.
Contract term: 1 year.
Questions and inquiries must be submitted by May 18, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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