Genesys Software Subscriptions and Application Support Services

The Vendor is required to provide to renew and procure various Genesys Software Subscriptions and Application Support Services (i.e. Professional Services).
- Collaborate with other agency product support suppliers (e.g., AT&T, Cisco, OpenText, Mindful) to resolve integration issues or problems between Genesys software and agency Cisco Voice over Internet Protocol (VoIP) infrastructure, Mindful and Qfiniti implementations.
- Investigate and diagnose all tickets opened and related to Genesys and will provide resolution to any code defects found within the originally developed application
- Available to support agency staff twenty-four (24) hours a day, seven (7) days a week, including state holidays.