Employee Assistance Program and Mobile Tool

The Vendor is required to provide a comprehensive Employee Assistance Program (EAP) that includes mobile phone accessibility.
- The EAP should offer a range of services designed to support the mental, emotional, and physical well-being of our employees.
- The mobile tool should provide easy access to these services, ensuring that employees can receive support anytime and anywhere.
- The goal is to enhance employee productivity, reduce absenteeism, and improve overall workplace morale.
- Accessible EAP Services
• Provide assessment, confidential counseling, and referral services (in-person, telephonic, virtual).
• Ensure 24/7 access via toll-free hotline and/or secure online portal
• Provide manager consultation sessions to address workplace concerns.
• Deliver stress management and resilience training and/or coaching sessions for employees.
- Work-life resources
• Offer access to resources and referrals for legal, financial, childcare, eldercare, housing, education, and other personal needs.
• Maintain a secure online portal (internet, mobile tool) with self-service tools and educational materials.
• Provide telephonic consultation for work-life issues during business hours and ensure 24/7 availability for urgent needs.
• Deliver periodic awareness campaigns (flyers, wellness webinars, intranet content, mobile tool content) to promote utilization of work-life services.
• Conduct annual supervisor and employee training sessions.
• User-friendly interface compatible with both iOS and Android devices with secure login and data encryption to ensure confidentiality.
- Crisis intervention and critical incident response
• Provide critical incident stress management (CISM) as needed through on-site or virtual support scheduled by mutual agreement.
- Confidential Reporting
• Statistical reports without participant identity for management such as aggregate utilization reports monthly or quarterly and annually.
• Provide regular usage reports and analytics to department.
• Offer insights and recommendations based on data collected.
• Ensure data privacy and confidentiality in all reports.
• Compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Adherence to the Employee Assistance Professionals Association (EAPA) standards.
• Compliance with all relevant state and federal regulations.
• Submit security and compliance documentation.
- Technology & Accessibility Requirements
• Multi-Channel Access: Web-based portal accessible via desktop and mobile browsers; Mobile application (iOS and Android) for on-the-go access; 24/7 access.
• Security & Compliance: HIPAA-compliant platform with encryption for data in transit and at rest; secure authentication (e.g., multi-factor or equivalent).
• Accessibility Standards: Compliance with ADA, Section 508, and WCAG 2.1 AA guidelines; Features for screen readers, text resizing, and color contrast adjustments.
• User Experience: Intuitive navigation and self-service tools for scheduling, chat, and resource access;
• Push notifications and reminders for appointments and wellness tips.