Next Generation 911 System Development and Independent Verification

The Vendor is required to provide the current legacy Enhanced 911 (E911) systems to a fully capable Next Generation 911 (NG911) environment.
- Must be met by Lot 1 Proposers:
• Five years of 911 Call Delivery Experience, including:
• Multijurisdictional call delivery e.g. Counties, States
• Delivery of 911 calls with a volume greater than 2 million calls per year
• Integration of multiple call handling equipment platforms
• Experience with successful implementation of at least one Statewide ESInet and NG911 system project
• Experience with integrating multiple telecommunication system providers
- Requirements must be met by Lot 2 Proposers:
• Experience with multi-vendor solutions within a regional or statewide critical infrastructure system project, preferably a 24/7/365 operational system.
• Five years of leading IV&V on large multi-vendor regional or statewide technical projects.
• Proven experience with telecommunications industry standards (e.g. NG911 i3 standards).
• Experience in multi-vendor testing and operational cutover plans, preferably for 24/7/365 end-to-end services.
• Experience in cyber and physical security assessments for critical infrastructure projects.
• Experience in monitoring mission critical systems, with proactive real-time incident detection and response.
- Restricted Information shall be shared only with the explicit permission of the originator.
- All Data shall be safeguarded within the Next Generation 911 System.
- Support audit logging, monitoring, access control and data encryption when Services are offered as Software as a Service model (SaaS).
- Rivest-Shamir-Adleman (RSA) - based public-key cryptography using X.509 certificates to authenticate elements, agencies and agents. Mutual authentication must exist between both ends of communication.
- As solution updates are made to maintain industry standards compliance, the solution shall not abandon services or feature functionality in place at the time of the solution upgrade.
- The system must also be tested to include burst rates over a short period of time, concurrent calls, and overall license restraints.
- The IP network facility and component capacity cannot be downgraded at any point during deployment. Initial design capacities should include call delivery along with additional consideration for Computer-Aided Dispatch (CAD), logging systems, GIS data, streaming media, real-time text, IP traffic, traffic management systems, communication systems, and incident management systems so these applications can be added later with little or no change required in the network.
- All current and potential core functions and ESInet applications should be considered (e.g., call-handling systems, Computer Aided Dispatch, logging systems, GIS data, streaming media, real-time text, IP traffic, traffic management systems, communications systems, and incident management systems).

- Mandatory Intent to Submit a Proposal: June 26, 2026