System Modernization

The Vendor is required to provide modernization system relies heavily on manual processes, disconnected platforms, and institutional knowledge to compensate for limited automation and integration capabilities.
- Key drivers of this modernization include:
•    Improving the customer experience through expanded self-service and digital channels „ automation of daily tasks and data processing 
•    Improving interfaces management and data processing with key partners such as courts and law enforcement 
•    Improving financial management capabilities 
•    Improving collaboration and integration with county and city offices 
•    Expanding access to data, improved data quality and better reporting tools 
•    Meeting evolving federal compliance requirements — including AAMVA rest interface standards 
•    Establishing a unified system of record across driver licensing, enforcement, and financial operations.
- Driver records
•    Event processing – describe your system's capabilities for driver record event processing, including receiving enforcement events, performing points assessments, and updating the driving record. 
•    Violation and suspension processing – describe your system's capabilities for violation processing, including handling DWI convictions, commercial driver violations, suspensions, court non-compliance events, and restricted license issuance. 
•    Reinstatement processing – describe your system's capabilities for reinstatement processing, including evaluating reinstatement requests, updating license status, sending notifications, and transmitting updates to AAMVA. 
•    Remediation processing – describe your system's capabilities for remediation processing, including processing reinstatement requests, expunging records, removing violation records, and updating the driving record.
- Customer management
•    Customer account – describe your system's capabilities for customer account management, including tracking the status of products and services and supporting customer triage workflows. 
•    Manage customer profile – describe your system's capabilities for managing customer information, including address changes, contact information updates, and merging or unmerging customer records. 
•    Search – describe your system's capabilities for customer search, including search parameters, phonetic/fuzzy matching, and de-duplication support. 
•    Tracking – describe your system's capabilities for tracking customer correspondence and transaction status throughout the lifecycle of a transaction. 
•    Data quality management – describe your system's capabilities for data quality management, including identifying, flagging, and resolving duplicate or inconsistent customer records. 
•    SPEXS pointer management – describe your system's capabilities for SPEXS pointer management, including pulling, updating, removing, and verifying the accuracy of state pointer records.