Enterprise Business Automation Platform

The Vendor is required to provide enterprise business automation platform will reduce manual work, standardize and automate workflows, improve collaboration, and provide end-to-end traceability of user’s actions and business processes.
- Requirement:
1. Workflow development and automation
• Creation and management of automated workflows for review, approval, decision-making, routing processes (single and multiple levels)
• Online forms (questionnaires) creation, publication and distribution
• Tracking and evaluation of (experts) performance
• Task/activities management and assignment
• Information and collaboration management
• Experts’ reimbursement process management (should)
• Robotic process automation (RPA) capabilities – rule-based automation for manual, iterative tasks (e.g. Creating transactions in ERP, classification of scanned files, automatic creation of tickets, data flow management)
2. General ticketing tool (for HR, IT, facilities, finance, etc.), request registration and management
• Creation and management of tickets and requests for various business domains (HR, IT, facilities, finance etc.)
• Creation and management of automated workflows for review, approval, decision-making, routing processes
• Digitization of forms with predefined business rules
• Review and approval, processing of requests (single and multiple levels)
3. Space, room and desk booking, catering, facility management
• Space, room and desk booking, catering
• (reactive maintenance) service management workflows, including standard orders, incidents, requests, cleaning, moves, project orders, reprographics, signage, VIP transfers, waste and recycling, compliments/complaints, and catering
• Preventive maintenance, including planned maintenance, maintenance orders, maintenance planner, and service plan library (scheduling of maintenance work)
• Stock management, including product catalogues, requests, issuing, adjustments, returns etc.
• Space and property management (inventory of buildings and spaces data and geometry)
• Mobile application
• Contract and SLA management (should)
• Self-service portal (should)
• Energy and sustainability management (could)
4. Customer relationship management (CRM)
• Tracking of significant engagements (exchanges) with industry and potentially, with agency partner nations, agency and other institutions
• Visibility/overview of engagements within agency, and potentially at enterprise level
• Internal communication and data sharing regarding engagements
• Automation/AI summary of information to support with engagements preparation
• Management of experts’, industry and other stakeholders’ contact details
• Personnel and contact management, inventory of customers/points of contact (should)
5. IT (HW+SW) and non-IT asset management
• Assets inventory, following international standards and frameworks for asset management
• Asset management, including furniture, M&E, counters and building elements
• Possibility to link assets to users, and management of “my own profile” and “assets assigned to me”
• Barcode (asset tag) scanning
• License entitlements management
• Discovery agents.