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A government agency in Alaska issued “Help Desk Software” (RFP). Solicitation SYS-6155 closed on July 23, 2026. Eligibility: Only for USA Organization. Submissions via Online Portal.
The Vendor is required to provide cloud-hosted help desk information technology service management (ITSM) solution that includes implementation, configuration, licensing, training, technical support, and ongoing maintenance for the duration of the contract.
- Help desk and service desk management
• Incident management
• Service request management
• Problem management
• Change management
• Knowledge management
• Ticket routing and escalation workflows
• Service level agreement (SLA) tracking and reporting
• Self-service user portal
• Email-to-ticket and web-based ticket submission
• Automated notifications and communications
• Mobile accessibility for technicians and end users
- Remote monitoring and management (RMM)
• Monitoring endpoints, servers, network devices, and critical systems
• Real-time alerting and notification
• Remote desktop and remote assistance capabilities
• Automated remediation and scripting tools
• Patch management
• Software deployment and update management
• Health and performance monitoring
• System availability tracking
• Event log monitoring
- Asset inventory and configuration management
• Hardware assets
• Software assets
• Network devices
• Cloud resources
• Mobile devices
• Maintaining a centralized configuration management database (CMDB)
• Tracking asset lifecycle from acquisition through disposal
• Maintaining ownership and assignment records
• Monitoring software licensing and usage
• Generating inventory reports and audit documentation.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-6155) closed on July 23, 2026. See similar open RFPs below.
A government agency in Alaska. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Submissions are accepted via Online Portal. Follow the instructions in the solicitation documents.
Contract term: 3 years.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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