Utility Billing and Customer Information System Software and Implementation Services

The Vendor is required to provide utility billing and customer information system (CIS) solution capable of supporting current operational requirements while remaining scalable to accommodate future growth, operational expansion, and evolving technology requirements.
- System functional requirements
• Cost transparency: provide detailed comments regarding costs, alternatives, and any other pertinent information.
• Implementation flexibility: acknowledge that implementation sequencing, integration priorities, and phased deployment requirements may evolve during project planning based on operational needs, budget availability, and city priorities
• Ability to meet project deadlines: respond and deliver implementation services, issue resolution, and project deliverables within agreed-upon project timelines and service level commitments.
• Labor, supplies, and services: provide all necessary labor, software, configuration, materials, and professional services required to implement and support the system.
• Order / service fulfillment: support standardized billing cycles, templates, and configuration processes reviewed with the city and the awarded vendor.
• Effective communication: maintain clear and consistent communication throughout the project lifecycle, providing updates on implementation status, integrations, and timelines.
• Confidentiality: safeguard and appropriately handle all confidential data, including customer utility account information and financial records.
- Functional requirements
• Customer information system (CIS)
• Utility billing
• Meter reading and AMI integration
• Work orders and service orders
• Payments and cashiering
• Customer web portal
• Reporting and analytics
• Data migration.