Case Management Software

Web-Based Case Management Software which will enable the County Victim Services to collect and manage client data / cases for improved efficiency and effectiveness of the
County units.
- System must support the comprehensive services provided to:
1. victims of domestic violence.
2. intimate partner violence
3. sexual assault
4. child abuse
5. homicide
6. assault
7. robbery
8. impaired-driving incidents
9. arson
10. elder and financial abuse
11. human trafficking
12. property crimes, and
13. other qualifying offenses
- System must allow Victim Services to maintain complete and secure electronic case records including:
1. victim demographics
2. incident information
3. risk assessments
4. case notes
5. services provided
6. referrals
7. outcomes
8. uploaded documents, and
9. related case materials
- System must also provide the ability to:
1. identify
2. monitor, and
3. report on high-risk domestic violence, and
4. intimate partner violence cases.
- The system must include:
1. secure remote access
2. role-based permissions
3. individual user accounts
4. multifactor authentication where available
5. audit trails
6. encryption of data at rest and in transit
7. routine backups
8. disaster recovery protections, and
9. safeguards appropriate for confidential victim information.
- The system must allow data to be reviewed for completeness and accuracy before reports are submitted to funding and oversight agencies.