Enterprise Monitoring Solution

Vendor to provide an Enterprise Monitoring solution and associated implementation and support services to strengthen alert management and monitoring processes, and to proactively identify and
address system performance issues before they impact customers.
- City seeks a unified monitoring and observability platform that provides centralized visibility across infrastructure, networks, cloud services, databases, applications, integrations, and business services. The desired solution will correlate events and performance data across technology domains, improve operational awareness, reduce alert fatigue, accelerate root cause analysis, and enable proactive management of service health and availability. The platform should support the City's current hybrid and multi-cloud environment while providing a scalable foundation for future operational monitoring and automation initiatives.
- Solution shall support secure deployment within segmented and/or firewalled network environments, including architectures utilizing DMZs, internal security zones, and other isolated network segments. The solution must be capable of operating across these network boundaries using secure, controlled, and clearly defined communication paths without requiring unecessary network exposure or broad firewall access. The vendor shall identify all required network connectivity, protocols, ports, traffic flows, and security dependencies necessary to support the proposed architecture.