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Government in Georgia issued “Cloud Support Services - Enterprise Resources and Planning Platform” (IFB (Invitation for Bid)). Solicitation SYS-6842 closes on October 13, 2026. Eligibility: USA Organization. Submissions via Email.
Comprehensive ERP managed services support for ATLCloud to strengthen system monitoring, change management, SLA oversight, testing governance, training, documentation, analytics, and continuous improvement. The current model relies heavily on external vendors for performance optimization, root cause analysis, patch management, and system updates, creating inefficiencies, delayed resolution times, and limited internal capacity-building.
- System Monitoring & Performance Management:
• Ensure uptime meets or exceeds agreed thresholds (e.g., 99.9%).
• Monitor system availability in real-time and proactively address disruptions.
• Collaborate with Oracle for issue escalation and resolution.
• Provide root cause analysis and recovery plans for downtime incidents.
• Optimize system performance through regular analysis and improvements.
• Deliver monthly performance and alert summary reports.
• Conduct capacity assessments and maintain a capacity management plan.
• Maintain and test an incident response plan with documented drills.
- System Maintenance & Updates:
• Track and manage all change requests with real-time status updates
• Prioritize changes based on impact assessments and business importance.
• Implement structured approval workflows and maintain documentation.
• Coordinate with Oracle for system updates and patch deployment.
• Maintain compliance with Oracle standards and provide documentation.
• Conduct thorough testing (including regression and payroll cycle testing).
• Support automated testing for core scenarios (e.g., payroll, benefits).
• Provide post-implementation validation reports.
- Technical Support & Issue Resolution
• Establish a multi-tiered support structure with trained personnel.
• Adhere to SLAs for issue resolution, with real-time tracking and penalties for breaches.
• Provide monthly SLA adherence reports and conduct periodic reviews.
• Maintain a comprehensive knowledge base and self-service portal.
• Support user role management in collaboration with AIM.
• Conduct root cause analysis for recurring issues and provide quarterly reports.
• Implement teachable moments and maintain resolution documentation.
Proposals for SYS-6842 are due by October 13, 2026.
Government, Georgia.
USA Organization.
Submissions are accepted via Email. Follow the instructions in the solicitation documents.
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