Cloud Broker Management and Operation Services

Providing governed access to public cloud, private cloud, SaaS/PaaS/IaaS, AI-enabled offerings, security tools, marketplace transactions, subscription lifecycle management, FinOps, third-party terms governance, and statewide reporting.
- Dedicated Operator Support
• Dedicated team to support NYS ITS and access to Technology Subject Matter Experts
• Support for all required operations elements
- Cloud Broker Operator Portal: ITS anticipates the operator would provide access to a Portal that has role-based access controls and NYS Single Sign On (SSO) integration support. The portal needs to support export of data and use of API’s as well as ability to audit usage. NYS ITS needs to be able to access key performance indicators in a Dashboard format. Here are key components that NYS wants to access in the portal:
• Marketplace catalog of all underlying vendors
• SKU/catalog search
• Repository of terms and conditions acceptance packages for underlying vendors
• Documentation for workflows for quotes and orders
• Tracking of renewals via a calendar
- Vendor Onboarding
• Onboarding process via a standard process and methods to expedite to meet an emergency need
• Confirmation of adherence to security and compliance standards
• Identification of any Artificial Intelligence use and risk assessment results
• Pricing Terms
• Offboarding and retirement process
- Cloud Financial Operations (FinOps)
• Consolidated billing
• Ability to have agency/project/account/tag reporting
• Identification of reserved instance/savings plan recommendations
• Monthly raw data export
• Ability to access FinOps data via API feeds that will integrate with NYS ITS systems
• Anomaly detection
• Access to chargeback/showback information