Paratransit Dispatch and Monitoring Software

A fully automated, real-time, batch order taking, scheduling, and dispatching software solution that will schedule standard paratransit demand response trips. The solution will combine Geographic Information Systems (GIS) based route mapping tools with trip reservation, schedule, and route generation. Historically, County departments have spent approximately $60,000.00 annually; however, this may not be indicative
of future buying patterns.
- Software system and mobile application (described herein) must substantially enhance the agency’s capabilities to manage customer records, generate optimized schedules, and eliminate reliance on manual schedule production. The proposed solution must reduce manual data duplication, increase the accuracy of statistical reporting, reduce no-shows and same-day cancellations, provide dispatchers with proactive tools to manage service delivery in real time, support enhanced billing functionality, and deliver management with greater oversight and visibility into daily operations.