Integrated Real-Time Radio Transcription Service

The Vendor is required to provide for an Integrated Real-Time Radio Transcription Service, or equivalent.
- Provide a subscription-based Integrated Real-Time Radio Transcription Service (or equivalent AI-powered assistive dispatch solution) for the Center.
- Service will deliver automated real-time transcription of public safety radio communications to assist dispatchers, improve situational awareness, reduce cognitive load, support incident review, training, and quality assurance.
- Real-Time Radio Transcription Service
• Automated, high-accuracy real-time transcription of all primary and secondary public safety radio channels and talk groups.
• Support for simultaneous multi-channel transcription.
• Optimized performance in public safety radio environments include background noise, audio distortion, multiple speakers, radio codes, and accents.
• Timestamped transcripts with talk group/channel identification and, where technically feasible, unit ID or speaker attribution via available radio metadata.
- User Interface and Advanced Features
• Live transcription display integrated into or accessible from dispatcher workstations.
• Customizable keyword and phrase alerting for critical events (for example, mayday, officer down, shots fired, or agency-specific terms).
• Searchable historical transcript archive with advanced filtering, export capabilities (PDF, CSV, etc.), and synchronized audio playback links.
• Supervisor and training dashboards with analytics, reporting, and incident summary tools.
- Seamless integration with the City's existing radio consoles, Computer Aided Dispatch (CAD) system, and voice recording/logging platforms.
- Support for standard interfaces (API, SIP, or vendor-specific connectors compatible with common public safety radio systems).
- Full compliance with CJIS security policies, data encryption (in-transit and at-rest), and all applicable federal, state, and local data privacy regulations.
- High availability (minimum 99.999% uptime) with redundancy and disaster recovery capabilities.
- Implementation, Training, and Go-Live Support
• Complete project management, system configuration, testing, data migration if needed, and go-live support.
• Comprehensive training programs for dispatchers, supervisors, and technical staff (in person or virtual as appropriate).
• Detailed documentation including user manuals, administrator guides, and integration specifications.
• Phased rollout plan with minimal operational disruption.
- Ongoing Support, Maintenance, and Performance Standards
• 24/7/365 technical support with defined Service Level Agreements (SLAs) for response and resolution times.
• Regular software updates, security patches, and performance monitoring.
• Recommendations for ongoing maintenance and system optimization.
• Annual or as-needed reporting on system usage, accuracy metrics, and uptime.