Translation and Transcription Services

The Vendor is required to provide translation and transcription for services including onsite and remote interpretation (via phone and video), American Sign Language (ASL), and multilingual document translation.
- The importance of real-time interpretation platforms, data analytics capabilities, and flexible service availability, including after-hours and emergency coverage.
- Requirement:
• Comprehensive language access services to department, including onsite interpretation, remote interpretation, ASL services, document translation, and project management.
• Onsite interpretation shall include community, legal, and simultaneous settings with a 2-hour minimum per engagement, in languages such as Spanish, Arabic, Chinese, Vietnamese, American Sign Language (ASL), etc., to be scheduled and confirmed in advance.
• Remote interpretation services shall include 24/7/365 over-the-phone interpreting (OPI) for on-demand and pre-scheduled sessions, and video remote interpreting (VRI) available on-demand or by appointment, including for ASL.
• Both remote and onsite ASL services in compliance with the Americans with disabilities act (ADA), supporting scheduled and urgent same-day requests.
• Document translation services must include accurate, culturally appropriate, and professionally formatted translations between English and a wide range of target languages, using technology to ensure consistency and terminology management.
• Rush and after-hours translation services must also be available.
• All translation and interpretation projects through effective project coordination, including file preparation, appropriate team assignments, timeline monitoring, and final quality assurance reviews.