Translation Services

The vendor is required to provide translation services project was developed to bridge language barriers, ensuring that all residents, regardless of their primary language, have access to essential information, city services, and community programs.
- Specifications:
1. Language pairings
• Translation from english to Spanish.
• Translation from english to additional languages as identified by the city, including but not limited to Arabic, French, and Vietnamese.
2. Document types
• Official city documents (e.g., ordinances, meeting minutes, reports).
• Public information materials (e.g., brochures, flyers, newsletters).
• Web content
• Community event materials (e.g., advertisements, invitations).]
3. Standards and qualifications
• The vendor must have qualified translators who are fluent in both english and the target languages, and have demonstrated experience in translation.
• Translators must hold industry-recognized certifications such as those from the american translators’ association (ATA) or similar credentialing bodies.
• Adherence to the iso 17100 standard for translation services, which outlines the requirements for all
processes and resources involved in providing translation services.
• Compliance with local, state, and federal accessibility standards to ensure that translated materials
meet all regulations regarding language access.
- Service requirements
1. Translation process
• All translations must be completed accurately and culturally appropriate for the target audience.
• Ensure that all translations maintain the original meaning and intent of the source document.
• Proofreading and editing of translated materials must be included to ensure quality and accuracy.
2. Timeliness
• Turnaround time for all documents shall not exceed 5 business days unless otherwise negotiated to
accommodate larger documents or projects.
• Emergency translation services must be provided within a maximum of 24 hours for urgent requests.
3. Communication
• The vendor must designate a project manager as the primary point of contact for all translation
requests and queries.
b. Regular updates on translation progress should be communicated to designated city officials.
• All communication must be conducted in both english and the target language as appropriate. - Contract Period/Term: 2 years
- Pre-Bid Conference Date: April 9, 2025
- Questions/Inquires Deadline: April 14, 2025