American Sign Language Services

The vendor is required to provide american sign language (ASL) services shall be as listed but not limited to:
• In person (on-site) american sign language
• Virtual interpretation (VRI) - american sign language
• Communication access real-time translation (CART) – live text-based access to spoken language
- Requirements
• Authority shall have the ability to select a specific interpreter, if request is placed 48 hours in advance of the specified event. 
• Arrive fifteen (15) minutes prior to scheduled event to locate authority point of contact (POC) and access assignment logistics.
• Interpreters shall remain for the entire contracted time unless dismissed by the authority POC.
- ASL (in-person or virtual) and CART requests shall vary between authority business hours and indicated below:
• Normal business hours – Monday through Friday 07:00 am – 07:00 pm CT
• Evening hours – Monday through Friday 08:00 pm - 06:00 am CT
• Weekend request (Saturday and Sunday) – Saturday 6:00 am through Monday 06:00 am CT
• Expedited and holiday requests – 7:00 am – 07:00 pm.
- Contract Period/Term: 3 years