Language Interpretation and Translation Services

The vendor required to provide language interpretation and translation services for include:
•    Antiquated translation equipment
•    Equipment hardwired in patient rooms with low sound volume
•    Inability to locate language interpreter 24/7
•    Dropped calls
•    No 24/7 video conferencing
•    No EHR integration
•    No reliable 24/7 technical support
•    No local and summary dashboard
•    Utilization of different vendors for document translation.
- Languages and have the capability of providing the languages listed in the table below:
•    Afrikaans
•    Ibo
•    Spanish    Khmer (Cambodian)
•    Assyrian
•    Icelandic
•    Sudanese
•    Korean
•    Azerbaijani
•    Macedonian
•    Sudanese Arabic
•    Kosovan
•    Amharic
•    Arabic        
•    Basque    Malay
•    Swahili    Kurdish
•    Belarussian
•    Malayalam
•    Croatian
•    Laotian
•    Bengali    Maltese
•    Czech
•    Latvian
•    Bosnian    mam
•    Danish
•    Lithuanian
•    Brazilian
•    Portuguese
•    Uzbek
•    Yemeni
- Telephony and contact center integration
•    Platform integrates with healthcare phone systems for both inbound and outbound calls. 
•    Calls be routed through hospital switchboards, with the interpreter pre-connected before reaching.
•    Ability to integrate with telephony platforms currently in use.
- Mobile and field-based access
•    Support for iOS, android, and web-based mobile apps.
•    field staff (e.g., public health inspectors, home health nurses) securely access interpreters with 3g/4g connectivity in rural or low-bandwidth environments
•    Solution maintains device-agnostic compatibility (smartphones, tablets, laptops, desktops, in-room devices)
- Translation
•    Translation services are preferred.  
•    Include available translation services in your proposal if available using a per-word pricing proposal, and if translation services include document edit or formatting.   
•    “Translation memory” to reduce costs for certain templated clinical materials or template documents released by regulators, which may be repeatedly requested for translation.  
•    Discuss your use of automatic AI translation and how quality control is ensured.
•    Provide examples of supporting translation of provider messaging to clients via an EHR patient portal.

- Questions/Inquires Deadline: December 1, 2025