Interpretation and Translation Services

The vendor required to provide interpretation and translation language access services for child welfare clients. 
- Required services include:
•    On-site interpretation 
•    On-demand interpretation via telephone or video-remote interpretation (VRI) 
•    written translation and transcription, including review, editing, and plain-language formatting (targeted at a 5th-grade literacy level) for print, digital, and social-media content.
- Services must be available 24/7/365, including evenings, weekends, and holidays, and must ensure accuracy, cultural competence, and confidentiality. 
- Pricing shall remain firm for the full contract term, including any extensions.
- Focus population(s)
1. The city encourages applications from organizations that provide interpretation and translation services to populations served by child welfare investigations and services, including but not limited to:
•    Children, youth, and families with limited english proficiency (LEP); and 
•    People who are deaf and hard of hearing.
o    Children, youth, and families with limited english proficiency (LEP); and 
o    People who are deaf and hard of hearing.
- Services to be provided
•    The following language access services must be available during both standard and non-standard operating hours. 
•    Standard operating hours are defined as Monday through Friday, 8:00 a.m. to 5:00 p.m. (mountain time). 
•    Contractor shall ensure continuous availability of qualified personnel 24 hours a day, 7 days a week, 365 days a year for the following services:
o    On-site interpretation; 
o    On-demand interpretation via telephone or video-remote interpretation (VRI); and 
o    Written translation and transcription, including review, editing, and plain-language formatting (targeted at a 5th-grade literacy level) for print, digital, and social-media content.
- Written translation and transcribing services
•    Written translation services shall include review, editing, proofreading, and plain-language adaptation of translated materials. 
•    Materials may include, but are not limited to, printed publications, forms, brochures, web content, and social media posts. 
•    Translations must be accurate, culturally competent, and written at or below a fifth-grade literacy level in accordance with the plain language action and information network (plain) standards.
1. Format and delivery
•    Documents shall be managed electronically and transmitted through secure means (e.g., encrypted email, secure file transfer, or approved electronic platforms). 
•    Acceptable file formats include microsoft word, pdf, and other standard word processing or design software formats compatible with the source document. 
•    Delivery via physical media (e.g., cd, DVD, or flash drive) or printed copies may be required in limited cases.
2. Quality and consistency requirements
•    Accuracy of content; 
•    Correct spelling, grammar, and structure; 
•    Cultural and linguistic appropriateness; 
•    Readability and plain language compliance
•    Formatting consistent with the layout of the original document. 
•    All translations must undergo a quality assurance process prior to delivery, which may include proofreading, peer review, and field testing with representative members of the target audience.
- Budget: $500,000

- Contract Period/Term: 4 years
- Virtual Pre-Bid Information Session Date: November 21, 2025
- Questions/Inquires Deadline: November 25, 2025