Interpreting Services

The vendor required to provide on-site and telehealth interpretation services, during medical and psychological consultative examinations (CE), on an as need basis.
- Core languages
•    Spanish
•    French
•    Mandarin
•    Russian
•    Amharic
•    Arabic
•    Haitian creole
•    Korean
•    Vietnamese
- On-site interpreting
•    Interpretation services shall be provided on-site at department-authorized consultative examination locations throughout the state. 
•    Interpreters will facilitate direct communication between the claimant and the healthcare provider.
- Telehealth interpreting
•    Interpretation services must also be provided for psychological or psychiatric consultative examinations conducted remotely via secure telehealth platforms.
•    Telehealth services are limited to adult claimants.
- Responsibilities and tasks
•    Provide a secure, web-based platform for scheduling and managing interpretation requests.
•    Arrange for a qualified interpreter(s), for planned appointments, in a timely manner.
•    Maintain and provide a copy of an interpreter’s attendance verification form, signed by the examiner and the interpreter.
•    Maintain and provide incident reports for all service issues, including interpreter no-shows or language mismatches.
•    Supplying interpreters with short notice when necessary.
•    Interpreter cannot attend the consultative examination the contractor shall provide a backup interpreter.

- Contract Period/Term: 5 years
- Pre-Bid Conference Date: January 20, 2026
- Questions/Inquires Deadline: January 22, 2026