Sign Language Interpretation Services

The Vendor is required to provide sign language interpreting services for deaf or hard of hearing students in health-related fields who require interpreting services for effective communication access in both classroom instruction and clinical training environments.
- Service requirements:
1. Modalities of interpretation
•    On-site: in-person interpretation at designated university or clinical locations. 
•    Video remote interpreting (VRI): remote services via approved platforms (e.g., zoom, Microsoft teams). 
•    The contractor must ensure high-speed, secure connections and high-definition video/audio.
2. Operational requirements
A. Team interpreting provide team interpreting services for assignments of extended duration (typically exceeding 60 minutes) or high cognitive demand.
•    A minimum of two (2) interpreters shall be staffed for such assignments.
•    Ensure seamless transitions and coordination between team members to maintain linguistic accuracy and service quality.
B. Scheduling and capacity
•    Flexibility: the contractor must accommodate activities occurring outside standard business hours, including early mornings, evenings, weekends, and holidays.
•    Request types: support for both recurring (semester-long) and ad hoc (emergency or one-time) service requests.
•    Staffing levels: the contractor shall maintain sufficient staffing capacity to meet demand across multiple concurrent assignments.
C. Contingency planning
•    Maintain robust contingency plans for interpreter absences, cancellations, or emergencies.
•    Replacement interpreters shall be provided in a timely manner to avoid disruption to the student’s educational or clinical progress.
•    Notify the university immediately of any anticipated service gaps.