Written Translation Services

The Vendor is required to provide written translation services and other services to enhance and facilitate access and participation by limited English proficient (LEP) individuals to department programs and services.
- Languages
1. Primary languages
• Translation of written documents such as forms, web pages, marketing and outreach materials, correspondence, notices, reports, training materials, and other public facing or internal communications.
• Translation of content in various electronic formats, including Microsoft office products, pdfs, websites and other digital platforms.
• Desktop publishing (DTP) and formatting of translated materials in various electronic formats to preserve the layout, appearance, functionality and accessibility of the source document.
• Standard, expedited, and urgent translation services as requested by the department.
2. Secondary services:
• Editing, proofreading, and revision of previously translated materials.
• Independent linguistic review and quality assurance of translations produced by the contractor, the department, or third parties.
• Translation quality evaluation (TQE) using multidimensional quality metrics (MQM) or comparable industry standards to assess human-translated, machine translated, and machine translation post-edited (MTPE) content.
• Machine translation post-editing (MTPE) services, when authorized and requested by the department.