Language Access Services

The Vendor is required to provide language access services to assist the city in meeting the language access needs of residents, workers, and visitors.
- The service categories are as follows:
•    Translation services
•    Interpretation services (in-person and video remote interpretation)
•    Over-the-phone interpretation (OPI) services
- Applicants must be able to provide language access services in the top most requested languages in the city, and other languages as needed:
•    Spanish
•    Portuguese
•    Haitian creole
•    Nepali
•    Cantonese
•    Mandarin
•    Simplified Chinese (written)
•    Traditional Chinese (written).