Claims Administrator Position Services

The vendor is required to provide claims administrator position services to properly manage the claims, the department needs to hire a claims administrator.
- Goals
•    Prompt response to all inquiries from the department
•    Ability to manage data in a manner to protect personally identifiable information (PII)
•    Records of action taken maintained in a searchable format
•    Maintain timelines and deadlines for all portions of the process
•    Ability to accept on-line submission of forms and electronic responses
•    Evaluate claims to determine extent of individual relief
•    Conduct all negotiations with the claimant
•    Maintain records for withholding taxes
•    Prepare detailed reports and documentation
•    Collaborate with the attorney general’s office, chief financial officer and the consent decree compliance officer as needed
•    ensure compliance with all relevant regulations and policies
- Responsibilities and tasks
•    Develop and adopt an interest-in-relief form with the ability to be submitted electronically 
•    Develop and adopt an objection form with the ability to be submitted electronically 
•    Develop and adopt an award form generated electronically 
•    Develop and adopt an acceptance of individual relief award and release of claims form with the ability to be submitted and maintained electronically 
•    Provide quarterly reports on actions taken 
•    Assign an identification (ID) number to each of the individuals seeking relief and claimant 
•    Send notices to identified individuals 
•    Keep records of all notices that are sent and or returned 
•    Provide the data of all interest-in-relief forms received to the department 
•    Send to each claimant who submitted an interest-in-relief form a notice of individual relief determination via email and first-class mail 
•    Send to each claimant a notice of interest-in-relief award 
•    Review the form(s) to determine whether it is fully executed with the information that is necessary to effectuate the claimant’s interest-in-relief award 
•    Provide receipt of acceptance for all forms 
•    Notify the claimant via email, and mail, that their form(s) was not fully executed, providing a clear explanation of how his or her form was deficient 
•    Provide the department with a list of all claimants who submitted acceptance of interest-in-relief award and release of claims forms 
•    Compile the amend final individual relief awards list
•    Be responsible for remitting the monetary sums and reporting such claimant-side deductions, and withholdings to the appropriate taxing authorities 
•    Keep records of, and, if possible, resend, all monetary award checks returned 
•    Provide to the department a statement indicating the amount of the monetary award check for taxes and other amounts required to be withheld by law, and the purpose of each such withholding 
•    Provide to the department a list of all claimants whose monetary award payments are still outstanding (no returned check, not returned and not cashed, undeliverable) 
•    Provide a statement of the amount of funds remaining in the settlement fund 
•    Email and mail a letter to all claimants whose monetary award payments are still outstanding to inform such claimants that their awards may be redistributed or otherwise reallocated if they do not accept payment by a specified date 
•    Draft a report detailing the entire process. 
•    This report will record the totals funds distributed, how many recipients were paid, any issues that arose, and how they were resolved 
•    Provide all collected data to the department.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: August 29, 2025