EMS Collection and Revenue Recovery Services

The vendor is required to provide emergency medical services (EMS) collections and revenue recovery services to accounts receivable, improving collection rates, and providing comprehensive reporting and compliance oversight.
1. Account types
•    Self-pay patient accounts
•    Insurance claims (medicare, Medicaid, private insurance)
•    Underpaid or denied claims
•    Early-out and delinquent accounts, as directed by the city
2. Collection services
•    Contacting patients by phone, mail, email, or other approved methods
•    Providing courteous, professional customer service during collections
•    Offering flexible payment arrangements where applicable
•    Managing escalated or disputed claims in a timely and legal manner
•    Forwarding unresolved accounts to third-party collections (if authorized)
3. Compliance and privacy
•    Maintain compliance with act regulations
•    Use only certified, secure systems for handling patient data
•    Adhere to local, state, and federal guidelines governing EMS billing
4. Reporting requirements
•    Monthly and quarterly performance reports
•    Recovery rate summaries and KPIs
•    Account status updates
•    Audit trails and compliance documentation
5. Technology integration
•    Ability to integrate with the city’s EMS ePCR and billing software
•    Provide secure portals or dashboards for account management and oversight.

- Bid Intent Deadline: September 8, 2025
- Non-Mandatory Zoom Pre-Proposal Meeting Date: August 21, 2025
- Questions/Inquires Deadline: August 26, 2025