Website Redesign and Hosting Services

The vendor is required to provide a website redesign, implementation and technical support services solution for the city’s website.
- Website redesign, digital civic engagement, implementation and technical support services solutions.
- Create a redesigned website that leverages the latest best practices in design, search engine optimization, and performance optimization.
- Increase visitors’ abilities to easily locate information and resources quickly and intuitively.
- Provide the city’s stakeholders with access to easy-to-use tools for future site optimization and content updates; these tools should include workflows for approving content updates.
- Provide the city with a secure platform for city website and user information.
- Provide the city with a digital communications platform ensuring the ability to easily engage and improve citizen interaction with the city.
- Currently the city has no municipal app for the public but would like to explore that as an option.
- The city is also seeking to improve intake, processing and tracking of public records requests through a digital tracking program.
- Website and Content Management System Redesign:
• A highly skilled website design team to collaborate closely with city staff in developing a user-friendly, visually appealing, and fully functional municipal website designed in mind to meet the needs of the city’s residents, businesses and visitors.
• This includes offering a well-defined methodology, a dedicated project management team, and robust technology solutions to ensure a seamless redesign and successful implementation of a municipal website that meets the needs of a full-service city government.
• Provide ongoing support and maintenance, ensuring the website remains functional, secure, and up-to-date post-launch.
• Easy updating of pages, photos, forms, and calendar events by city employees, while promoting the city’s brand through graphic elements, colors, and design.
• Creation of an intuitive, user-friendly experience with easy access to essential resources.
• Compliance with ADA standards, including section 508.
• Integration of a FAQ section.
• A news function with sharing capabilities to social media and other platforms.
• Incorporation of RSS feeds or dynamic data from external sources.
• Categorization and display of different types of calendar events.
• Tools for fostering interactivity, including video posts and interactive online forms.
• Creation of automated forms with checkboxes, dropdowns, document submissions, and buttons.
• Support for photo and document management, embedding video, and GIS/map integration.
• Clear, distinct emergency information visibility on the website.
• Printable formats for all pages.
• Integration with current applications and future third-party tools (e.g., site improve, google analytics).
• Social media integration (Facebook, twitter, and Instagram) with sharing and follow buttons.
• Easy-to-use editor/modules for content managers.
• Tracking content update history and the ability to generate reports.
• Functionality to set automatic content expiration dates.
• Capability to roll back content to previous versions (2-5 versions).
• Ability to run and fix broken link reports.
• Comprehensive training for content managers.
• Searchable staff contact directories and document centers.
• Data migration and conversion services.
- Digital communications platform:
• The city requires a solution to easily engage with citizens and enhance interaction, simplifying message delivery to strengthen connections with the public.
• The ability to send SMS, RCS, email, and other push notifications to citizens who opt in for personalized, relevant messages.
• Integration with major social media platforms such as Facebook, Instagram, twitter, LinkedIn, and YouTube.
• The platform should support interaction with social media for campaigns, emergency alerts, and other ad-hoc communications the city may need to send.
• Social media archiving capabilities for compliance and record-keeping.
• A content hub for downloadable materials.
• Social media API login functionality.
• The ability to showcase user-generated content, including photos, visitor experiences, and trip planning stories.
• A blog feature for community engagement and content sharing.
• A mobile app that would provide residents with access to services from their respective city or municipality.
- Public records requests and tracking program:
• A request tracking system for managing citizen requests.
• A web-based solution to efficiently receive, process, track, and fulfill record requests.
• The workflow should enable seamless coordination across departments.
• The system should offer real-time reporting or a dashboard to monitor the status of all requests.
- Website hosting and technical requirements:
• 99.95% uptime guarantee.
• Provide scheduled outages and SLAS for maintenance support.
• State based data center with call center support fluent in English.
• Traffic analysis and metric reporting.
• Single sign-on (SSO) support.
• Usability, stress, and load testing to handle user influx.
• Website transmission secured with SSL encryption.
• Redundant backups for seamless downtime recovery.
• Flexibility to integrate future technologies.
• Integration of the city’s GIS (geographical information system) for aerial and street-level views of city buildings, parks, and facilities.
• Integrated RSS feeds.
• Integration with the city’s "click and fix" app.
• Integration with the city’s bill pay system.
• Integration with the city’s agenda management system.
• Mobile-friendly design, optimized for tablets and smartphones.
• ADA compliance.
• Data migration and conversion support.
• Cloud-based solution.
• Browser-based with no client software needed.
• State based data center and call center support fluent in English.
• Ongoing training opportunities, including robust self-service documentation (videos, manuals, etc.) and technical support.
• Support for both emergency and non-emergency situations.
• Integration with Microsoft active directory for Single Sign-On (SSO).
• Separate testing and production environments.
- Contract Period/Term: 1 year
- A Non-Mandatory Pre-Proposal Conference Date: March 24, 2025
- Questions/Inquires Deadline: April 7, 2025