eServices Ongoing Drupal Support and Maintenance Services

The Vendor is required to provide ongoing technical support and Drupal core and module version upgrade maintenance for approximately 22 Drupal instances either hosted on premises by state atop a vanilla Linux-apache-mariadb-PHP stack or by the website cloud hosting provider atop their lagoon/kubernetes infrastructure.
- eServices hosts several Drupal instances on its eServices Platform (ESP), on-premises from agency datacenters.
- Monitor for Drupal security advisories or end-of-support notifications that could impact any of the instances, either for the Drupal core or installed contributed modules. Critical security advisories must be communicated to agency eServices within one business day and mitigated by a deployment to the production environment within two business weeks.
- Coordinate planned work, budget, timelines, and task prioritization with agency eServices.
- Access to the eServices Platform
•    Suppliers will be provided with remote VPN access to all Drupal hosting servers with OS accounts that can gain root-level access.
•    Suppliers will be provided with remote access to eServices’ amazee.io plan with amazee.io-managed accounts will sufficient access for the tasks listed in this section.
- Upgrade Drupal core and contributed modules, or apply patches, as recommended by the security advisories or end-of-support notifications. This includes major version upgrades from version 8 upwards—no further upgrades from Drupal 7 are anticipated but ongoing minor upgrades to any remaining Drupal version 7 instances are within this project’s scope.
- Capacity to allocate approximately 40 person hours per month to this project but not necessarily on a fixed or repeating schedule within each month.