Website Hosting and Maintenance Services

Consultant to provide Web Hosting and Web Maintenance Services to our Agency site.
- Web Hosting: Software updates shall be included with hosting services. Consultant shall actively monitor site usage and storage needs. Hosting services shall include the following:
? A development environment that sits on a discrete server and is used for implementing structural changes and for applying patches in a safe environment without affecting production servers.
? An advanced firewall to alert Consultant to intrusions and provide protection against DOS attacks and other malicious attacks.
? Consultant to load balance servers depending on Agency traffic, for both responsiveness and redundancy.
? Separate web-facing servers are constantly pinged and balanced and polled. If one server fails, roll over is automatic and instant, and Consultant?s support staff is notified. Traffic and user experience shall not be affected by the roll over.
? A separate set of servers must be maintained for database functions to provide the same general type of redundancy. Consultant servers co-located in Tier-1 facilities hardened for natural disasters and co-located in the central area of the country away from earthquake and hurricane-prone areas. Consultant to provide regional redundancy for mission critical applications and disaster recovery.
? Agency website must be operational and available twenty-four hours per day, seven days per week, three hundred sixty-five days per year, excluding down time due to scheduled and emergency maintenance and other outages, and will utilize software and equipment deemed appropriate by provider to ensure the security of the site.