Financial Transaction Services

The Vendor is required to provide for the coordination and operation of financial transaction services (“FTS”) for the department supports.
- Receive requests for financial transaction services payment forms from agency waiver case management agencies;
- Notify department of any negative trends identified such as requests for reimbursement which appear excessive in terms of amount, frequency, duration, or total expense;
- Maintain records to document the fullness of each payment made to each vendor for each client for a period of 5 years;
- Document medicaid provider qualifications and enrollment requirements and maintain results in provider/employee file;
- Establish a customer service mechanism in order to respond to calls from individuals or their representative employers and workers regarding issues such as withholding and net payments, lost or late checks, reports and other documentation;
- Serve as the main contact should any issues arise between the contractor and a case management agency;
- Serve as a liaison between the contractor and case management agencies and provide support should problems arise when billing medicaid for goods and services through this process, including assisting with the resolution of unpaid claims; and
- Make the payments to case management agencies that comply within all applicable federal and state regulations.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: December 08, 2025