Public Service Loan Forgiveness Support Services

The Vendor is required to provide agencies related to the public service loan forgiveness (PSLF) program.
- The PSLF is a federal program that rewards and incentivizes public service work by canceling a portion of a borrowers’ federal student loans.
- The program requires borrowers to be full-time employees of an eligible public service employer and make 120 qualified payments toward their student loans, after which the remainder of their federal student loans debt can be forgiven if proper documentation is submitted to the federal government.
- Anticipated outcomes will result in the following.
•    Increasing retention of the office workforce by supporting employees seeking public service loan forgiveness.
•    Reducing the burden on the office workforce in navigating the PSLF program including frequent changes to the program.
•    Providing technical support through the application process and changes to the PSLF program.
•    Creating a library of resources for the office workforce including recorded trainings, documents, and other relevant materials.
- The trainings will also include guidance surrounding regulatory changes to the PSLF and implications for participants in the program. The Contractor shall develop electronic resources to support the workforce in navigating the PSLF program, including but not limited to, step-by-step instructions, cheat sheets, and frequently asked questions.
- Telephone support must include evening hours at least three nights a week to ensure accessibility for employees with flexible work schedules.