Student Athlete Card Services

The vendor is required to provide student athlete card services to include, but are not limited to, direct payment processing, a per diem system, and a swipe card system that enables student-athletes to access grab-and-go meals at approved restaurants and grocery stores near campus.
- The card services must include a loadable card integrated with a mobile application for ease of use and management.
•    User-friendly dashboard for university staff to monitor compliance, detailed usage, and to turn on or off funds online.
•    ability to provide a mobile application and website to allow for users to view balances and Transaction details.
•    Tight compliance of restricted items (alcohol, non-food items, etc.) that is user-friendly from a compliance and student-athlete standpoint.
•    Provide customer support, merchant support, technology support, refunds, and guarantees all fraud or disputed transactions.
•    Unused funds are refunded to the university within a timeframe set by the university.
•    Refunds are processed within twenty-four (24) hours, if a student-athlete’s card is erroneously charged.
•    Variety of restaurant options, close to and within a 10-mile radius of campus. 
•    Food delivery services, if available.
•    Ability to restrict transactions by merchant category code.
•    Ability to use the card at grocery stores.
•    An approval step to process the loading of cards.
o    The avoidance of doubt, one employee will enter the bulk file load, which the system must route to an internal approver prior to the funds being issued to the cards. 
o    Separation of duties between card creation and loading of funds.
•    Must have email and text alerts for cardholders. 
•    Social security numbers for cardholders.

- Contract Period/Term: 1 year