Public Loan Forgiveness Support Services

The vendor required to provide public loan forgiveness support (PSLF) is a federal program that rewards and incentivizes public service work by canceling a portion of a borrowers’ federal student loans.
- Requirement:
•    increasing retention of the office workforce by supporting employees seeking public service loan forgiveness.
•    reducing the burden on the office workforce in navigating the PSLF program including frequent changes to the program.
•    providing technical support through the application process and changes to the PSLF program. 
•    creating a library of resources for the office workforce including recorded trainings, documents, and other relevant materials.
- Virtual training development materials
•    the contractor shall develop a series of virtual training programs designed to explain the PSLF program to the office workforce including questions and answers at the end of each training. 
•    the trainings will also include guidance surrounding regulatory changes to the PSLF and implications for participants in the program. 
•    develop electronic resources to support the workforce in navigating the PSLF program, including but not limited to, step-by-step instructions, cheat sheets, and frequently asked questions.
- Workforce training
•    conduct ongoing virtual trainings with office employees and employees of office licensed or designated facilities. 
•    Trainings will be offered a minimum of three times a month on different days and times to ensure accessibility for employees with flexible work schedules. 
•    The contractor shall also record trainings and make available electronically with other workforce resources.