Pay Phone Services

The Vendor is required to provide pay phone services irrespective of the telephone service carrier in accordance with the following requirements:
- Coin acceptance requirements
•    Payment by means of depositing coins will be required at all county pay phone locations. 
•    Coin acceptance must include country nickels, dimes, and quarters. 
•    Any new coins contemplated for issuance by the country mint must also be accepted if acceptance of these coins becomes an industry standard.
- Operator assistance
•    Callers must be able to access an operator by dialing “0“or “00“ for assistance at all county pay phone locations.
- 911 emergency services access
•    Callers must have access to “911” emergency services at all county pay phone locations. 
•    Purposes of “911" communication, all county pay phone locations must meet the requirements of the state code which states, in part, that all pay phones must enable a caller to dial “911” for emergency services, and to reach an operator by dialing “0” without the necessity of inserting a coin.
- Unblocking of equal access codes
•    Provide or facilitate access to 1010xxx, 950 and 1- 800 alternate inter-exchange carrier codes.
- Local and long-distance directory assistance
•    Callers must have access to local and long-distance directory assistance at all county pay phone locations.
- Calling card, collect and third-party access
•    Callers must have access to calling cards, collect and third party billed payment options; a zero plus (0+) dialed basis and 1-800 or other toll-free access methods at all county pay phone locations.
- 0+ dialing
•    The pay phone equipment and services must provide a "bong" tone subsequent to completion of 0+ dialing. 
•    If the caller does not enter any additional numbers after the "bong" tone, the contractor must ensure that a live operator will then answer following the "bong" tone.
- 0 and 00 dialing
•    When callers dial a zero and do not enter any additional numbers, the operator service provider ("OSP") must have a live operator answer to assist the caller.
- Toll-free telephone maintenance access
•    Maintain a toll-free telephone number at which contractor must receive and respond to county’s service and trouble calls. 
•    County will, by use of this telephone number, have ready access to the status of previous county service and trouble calls. 
•    The toll-free telephone number must be provided on a twenty-four (24) hours per day, seven (7) days per week, and three hundred sixty-five and three hundred sixty-six (365/366) days per year basis. 
•    Contractor must respond to any and all calls made to this toll-free telephone number within twenty-four (24) hours of the service and trouble call. 
•    County may, in its sole discretion, escalate any trouble condition that is not satisfied within these timeframes by bypassing this toll-free telephone number and utilizing an escalation procedure, supplied by contractor and satisfactory to county. 
•    Such escalation procedure must be provided to county project manager under separate cover within thirty (30) days of the execution of this contract.