Payment Cards Services

The Vendor is required to provide for payment cards for patient studies services.
- Must include separation of duties in financial transaction processing, 2 party approval process. Clear separation between a user’s ability to request payments and authorize payments.
- Must facilitate 1099 Reporting
- Must include a virtual card option
- Program Management:
•    Ability to issue physical or virtual payment cards to study participants.
•    Must be reloadable cards for ongoing payments to subjects.
- Operational Requirements:
•    24/7/365 participant card support (phone + digital).
•    Lost/stolen card replacement with defined Service Level Agreement (SLA).
•    Ability to operate in domestic and international locations.
•    Real-time or near real-time transaction visibility.
- Technology:
•    API-based integration for automated fund-loading and reporting.
•    Web portals for administration, study sites, and/or participants.
- Card Issuance & Participant Management:
•    Provide Via/Mastercard-branded payment cards widely usable across country and internationally.
•    Support physical cards, virtual cards, or mobile wallet compatible cards.
•    Allow automated card activation or activation via web/phone.
- Payment Processing:
•    Enable payment of stipends, and subject reimbursements.
•    Support reloadable card models.
- Reporting & Analytics:
•    Provide dashboards for card status, transaction history, balances, and study-level spending.
•    Allow exportable reports for finance, audit, and compliance requirements.
•    Maintain full audit trails for regulatory inspections.
- Customer & Site Support:
•    Offer multilingual call center and digital help channels for participants.
•    Provide dedicated support for investigative sites and study administrators.
•    Support SLAs for issue resolution and card replacement.