Emergency Assistance Payment Processing Services

The Vendor is required to provide emergency financial assistance payment processing to Ryan white part b enrolled clients.
- Requirement:
• Follow service delivery guidelines in the state Ryan white part b program manual on the department website;
• Process approved emergency financial assistance payments within two business days of receipt;
• Notify department no later than 24 business hours after payments are issued and of any unsuccessful payments attempts;
• Pay any penalties owed for a returned check; department will not reimburse the contractor for penalties paid;
• Ensure that no reference is made on checks to the Ryan white part b program or HIV status;
• Provide one point of contact to provide this service; and
• Make staff and records available for annual monitoring when requested by department with no less than 14 business days’ notice.